In case the complaint is not resolved within the given time or customer is not satisfied with the solution, the customer can approach the Grievance Redressal Officer:
Name: Ms. Ajitha K Designation: Senior Director – Customer Service Contact Number: +91- 6358874622 – 10.30 am to 6.00 pm (Monday to Friday except National Holidays) Email ID: firstname.lastname@example.org
If the complaint is not redressed within a period of one month, the customer may reach out to RBI through CMS portal.
For the Salient features of Reserve Bank – Integrated Ombudsman Scheme, 2021 and details of Principal Nodal Officer, please click here
Registered Office Address:
A-303/304, Citi Point, Andheri Kurla Road, Andheri East, Mumbai- 400 059, Maharashtra
Corporate Office Address:
6th Floor, B Block, The First Avenue Road, Behind Keshavbaug Party Plot, Vastrapur, Ahmedabad – 380015, Gujarat