In case the complaint is not resolved within the given time or customer is not satisfied with the solution, the customer can approach the Grievance Redressal Officer:
Name: Ms. Ajitha K Designation: Senior Director – Customer Service Contact Number: +91- 6358874622 – 10.30 am to 6.00 pm (Monday to Friday except National Holidays) Email ID: email@example.com
If the complaint is not redressed within a period of one month, the customer may reach out to RBI through CMS portal.
For the Salient features of Reserve Bank – Integrated Ombudsman Scheme, 2021 and details of Principal Nodal Officer, please click here
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